U.S. Cooler® set out together to develop a business committed to the basic philosophy and desire to “provide a quality product at a reasonable price with exceptional attention to the needs of the customer.” As a result of that commitment, U.S. Cooler® Company, a division of Craig Industries, was founded on August 28, 1986 as a family owned business dedicated to providing customized solutions for cold storage applications. The company’s “Customer First” strategic marketing focus coupled with sound fiscal management has resulted in successive years of double digit sales growth and a financially strong corporation. Located approximately 130 miles north of St. Louis, Missouri in the thriving community of Quincy, Illinois, U.S. Cooler® Company utilizes a modern state of the art manufacturing facility totaling approximately 58,000 square feet.
The Continuing Mission
Since its inception, U.S. Cooler® Company has been dedicated to providing a quality product at a reasonable price. This continuing goal is evidenced in the company’s mission statement:
We at U.S. Cooler® are committed to the pursuit of excellence in all that we do to provide high quality manufactured solutions to the cold storage requirements of the markets which we serve while contributing a fair return to the company. Our goal is nothing less than to deliver the best in sales service in order to provide you, the customer, with a high quality, reasonably priced product backed by the finest customer service support team in the industry.
Customized Product Solutions
U.S. Cooler® manufactures customized cold storage units for both international and domestic markets employing polystyrene and metal lamination technology. These units have a large number of applications, including food service, convenience stores, and warehouse applications. Designed according to the exact specifications of the customer and utilizing the highest quality materials, U.S. Cooler® manufactured panels provide the ultimate in flexible design configuration, quality, and ease of assembly. From the initial quote and approval drawing, to the time the product is shipped and delivered, the customer is kept informed of the status of their order by our dedicated team of sales professionals.
Technology Working for You
U.S. Cooler’s® pursuit of excellence is evidenced nowhere greater than in the application of computer technology to its manufacturing and information systems environment. Utilizing state of the art computer controlled design and manufacturing systems, significant increases in production capacity have been achieved while improving product quality and reducing customer order lead times. Our team of engineers and programmers have developed a computerized information network that monitors production data on a real time basis for every customer order in process in order to meet the information requirements of our customers, suppliers, salespersons, and management. Further utilizing today’s information technology and to better serve our customers needs for timely and convenient product information, U.S. Cooler® can also be reached via the world wide web at www.uscooler.com, and E-mail at firstname.lastname@example.org.
Our Service Commitment
At U.S. Cooler®, our goal is to develop lasting relationships with our customers, beginning with the very first telephone call. From the beginning, each customer is assigned a personal sales representative to assist them in every aspect of the sale. Customer requests for product quotes are usually responded to within an hour and always within 24 hours. We strive to provide the best in sales and service, from quote to product delivery, with the emphasis on meeting our customers needs better than anyone else. To help ensure our customers complete satisfaction, our customer service representatives are here to address any specific concerns which may arise following product shipment.